Booking and Scheduling

We encourage clients to schedule their moves in advance. Early planning allows us to allocate the right team, equipment, and resources to meet your needs. Changes or rescheduling requests should be communicated promptly to maintain flexibility and minimize disruptions.

Service Scope

Gallatin Movers offers a range of moving services, including packing, loading, transportation, unloading, and optional storage. The exact services provided will be outlined in your agreement, tailored to your selected package. Additional services may require separate agreements and charges.

Client Responsibilities

To ensure a smooth move, clients are expected to provide accurate information about their belongings and access conditions, prepare items for transport, and comply with legal requirements regarding prohibited items. Adequate preparation helps avoid delays and additional fees.

Payment and Fees

Payments are processed according to the schedule specified in your agreement. We accept various payment methods, and fees are based on the agreed-upon quote, which may include factors like distance, volume, and optional services. Late payments may result in delays or penalties.

Liability and Insurance

While we take every precaution to handle your belongings safely, liability is limited according to your selected coverage. Basic protection is included, with optional enhanced coverage available at an additional cost. Clients are encouraged to review personal insurance policies for comprehensive protection.

Cancellations and Modifications

Clients should notify us in advance of cancellations or changes. Refunds or adjustments may apply depending on timing and incurred costs. In cases of unforeseen circumstances, including severe weather, we may need to reschedule services.

Customer Support and Dispute Resolution

Our team is available to address questions, concerns, or disputes related to your move. We encourage open communication to resolve issues promptly and maintain a positive experience.